- Posted Support
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Ошибки
Time out problems
Ответ
thanks for the fast reply.
Here is one of the tracking numbers 201277592224 the postal company ist DHL Germany.
The red error message says 'Error updating "name" - Reason: 'The request timed out'. - Please try again later'.
Viewing the company website from within the app always shows the current website. The only thing that has changed is, that now a 'mobile' website is shown. In he past the desktop version of the tracking website was displayed.
I hope the information can help solving the isuues.
I have just converted this over to the mobile site as the source for information - it seems to be working a lot better from my testing. I will keep an eye on it for the next day or so.. but please do let me know if you see an improvement or if the issue persists.
Only downside is that the mobile site only has tracking results available in German... whereas before I could present the information in English for english users. So not sure if that will be a problem for you or not.
There are no known problems right now, are you able to let me know the tracking number(s) and postal companies you are using?
I assume you are seeing a red error message when you try to refresh? If so, please let me know what it says.
It could be caused by a number of things, but one thing to keep in mind is that this will happen if the website of the postal company is down or slow.. as Posted relies on this in order to work. One common culprit for this is China Post Registered, so if you have that type of parcel in the app - it is most likely caused by their website being down or slow.
The other possibility is that the postal company website has changed its website which will cause this type of issue.
Сервис поддержки клиентов работает на платформе UserEcho
There are no known problems right now, are you able to let me know the tracking number(s) and postal companies you are using?
I assume you are seeing a red error message when you try to refresh? If so, please let me know what it says.
It could be caused by a number of things, but one thing to keep in mind is that this will happen if the website of the postal company is down or slow.. as Posted relies on this in order to work. One common culprit for this is China Post Registered, so if you have that type of parcel in the app - it is most likely caused by their website being down or slow.
The other possibility is that the postal company website has changed its website which will cause this type of issue.