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0
Not a bug

Mapping feature not really working properly

Posted Admin (Admin) 14 years ago • updated 14 years ago • 0
No location is found a lot of the time

Answer

Answer
Not a bug
Posted Admin (Admin) 14 years ago
Mapping is really only as good as the data provided by the carrier unfortunately. Some dont provide location information at all. Generally the big ones like Fedex, UPS, DHL, TNT are fairly decent though. But a fair amount of the 63 providers we support don't have location information at all, or the information is terrible (e.g. XYZ DEPOT 21 - which wont make any sense for to a google map).

So for many, there's not much we can do to improve it.
Answer
Not a bug
Posted Admin (Admin) 14 years ago
Mapping is really only as good as the data provided by the carrier unfortunately. Some dont provide location information at all. Generally the big ones like Fedex, UPS, DHL, TNT are fairly decent though. But a fair amount of the 63 providers we support don't have location information at all, or the information is terrible (e.g. XYZ DEPOT 21 - which wont make any sense for to a google map).

So for many, there's not much we can do to improve it.

Customer support service by UserEcho