- Posted Support
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Идеи
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Convert tracking event times to user's timezone
So we know the times our parcel was updated, according to our own location
Ответ
Ответ
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Not sure abou this one, for the following reasons.
1) To do it requires me to know the location of every tracking event, figure out the timezone for that location, then convert according to the user's timezone. That is all possible.. EXCEPT only a small portion of the 63+ carriers we support even provide semi-decent location information for each tracking event (many don't provide any at all which would make this impossible). So the fact that it could only be done for the big names such as Fedex, UPS etc is one concern as it would lead to confusion and more questions from users.
2) I know I would get comments from people saying "Information in Posted doesn't match whats on the website". Making it a user preference would help alleviate this though.
3) I am also not comfortable with "messing" with the tracking information from the providers. In many ways, showing the times of the tracking event for the location where the parcel was makes a lot of sense. Its a logical combination of data (time, event, location) - changing one element of this (time) may not be a good idea.
1) To do it requires me to know the location of every tracking event, figure out the timezone for that location, then convert according to the user's timezone. That is all possible.. EXCEPT only a small portion of the 63+ carriers we support even provide semi-decent location information for each tracking event (many don't provide any at all which would make this impossible). So the fact that it could only be done for the big names such as Fedex, UPS etc is one concern as it would lead to confusion and more questions from users.
2) I know I would get comments from people saying "Information in Posted doesn't match whats on the website". Making it a user preference would help alleviate this though.
3) I am also not comfortable with "messing" with the tracking information from the providers. In many ways, showing the times of the tracking event for the location where the parcel was makes a lot of sense. Its a logical combination of data (time, event, location) - changing one element of this (time) may not be a good idea.
The fedex tracking data tells you what timezone the stamp is... so I figured an option to re-write ones that didn't match your timezone would be pretty trivial... (Or an option to re-write them to the destinations timezone/user specified timezone). I agree it would be a can of worms for tracking data that did not follow this convention. Here in North America, our packages cross timezones frequently. I suspect UPS and DHL timestamps are similar, though I haven't had a chance to see any yet... great job!
Сервис поддержки клиентов работает на платформе UserEcho
1) To do it requires me to know the location of every tracking event, figure out the timezone for that location, then convert according to the user's timezone. That is all possible.. EXCEPT only a small portion of the 63+ carriers we support even provide semi-decent location information for each tracking event (many don't provide any at all which would make this impossible). So the fact that it could only be done for the big names such as Fedex, UPS etc is one concern as it would lead to confusion and more questions from users.
2) I know I would get comments from people saying "Information in Posted doesn't match whats on the website". Making it a user preference would help alleviate this though.
3) I am also not comfortable with "messing" with the tracking information from the providers. In many ways, showing the times of the tracking event for the location where the parcel was makes a lot of sense. Its a logical combination of data (time, event, location) - changing one element of this (time) may not be a good idea.